At Laundry Wale, we strive to provide the best laundry and dry cleaning .s with 100% customer satisfaction. However, if you face any issues with our ., please review our return and refund policy below.
1. Reporting an Issue
If you are not satisfied with the quality of our ., please contact us within 24 hours of receiving your order. You can reach us at:
📞 Phone: +91 8920891279
📧 Email: laundrywale01@gmail.com
2. Eligible Cases for Rewash or Refund
✅ Damaged or Missing Items – If an item is damaged or missing, we will investigate and offer a suitable resolution.
✅ Unsatisfactory Cleaning – If your clothes are not cleaned properly, we offer a free rewash within 24-48 hours.
✅ Wrong Order Delivery – If you receive someone else’s laundry, we will promptly arrange an exchange.
3. Non-Eligible Cases for Refund
❌ Normal Wear & Tear – We are not responsible for pre-existing damage or fabric weakness.
❌ Color Bleeding Due to Poor Fabric Quality – Some fabrics are prone to bleeding, and we take every precaution, but we cannot guarantee color retention.
❌ Late Claims – Complaints made after 24 hours of delivery may not be eligible for a resolution.
4. Refund Process
- If a refund is approved, it will be processed within 7 working days via the original payment method.
- Refunds are only applicable in extreme cases of . failure.
5. Modifications to This Policy
Laundry Wale reserves the right to update or modify this return policy at any time. Please check our website for the latest updates.
For any concerns or claims, contact us immediately. We’re here to ensure your laundry experience is smooth and hassle-free!